Support - Overview
Customer service / sales:
S&G Customer Service/Sales department business hours are 8:00AM-6:00PM EST Monday-Friday. If you are an S&G Distributor or OEM and have questions regarding ordering S&G products, pricing, status of current orders, or any other order related topic, please contact us at
Please select one of these menu options for on-line assistance and instant access to the most common lock information.
Our Technical Support department is available Monday-Friday 8:00AM-5:00PM EST.
Contacting Technical Support
To contact a Technical Support Representative, click here and "Ask a Question." You may also ask our technicians a question at any time while visiting our site by simply clicking the link located under our search, called "Ask a Question."
If you prefer to speak with a representative, you may contact us at:
U.S. 1(800) 826-7652 Option 2 Option 1
Outside U.S. 1(859)885-9411 Option 2 Option 1
Can’t get into your safe? Lost your combination?
S&G does not retain the combinations of the safe lock. These are held by the safe manufacturer. If you have a safe equipped with an S&G lock in your home or business and have lost the combination, first contact the safe manufacturer. If you do not know the safe manufacturer or are experiencing other problems, contact a local locksmith for assistance. These can be found in your local yellow pages.