Problem:
I no longer hear a hear a loud snapping noise when I enter my combination.

Cause:
You are entering the wrong combination. Code enter into the lock may not be registering proper. Pressure on the lock mechanism.

Solution:
Please verify you are entering the right combination. Please try a different keypad Run combination and rock the handle back and forth as you hit the pound key.

Applicable to:
6120, 6123, Z02 Locks