MRC in keypad and Lock are different. MRC originally set only in the keypad. Lock does not have a MRC set.
When I press the “Start Button” the LCD comes on but the only key press that is responding is the # key.
Lock cable is not seated properly. Lock cable has a bad bend/crimp or cut in cable.
Lost, misplaced, unknown master code.
Dirt build-up on the sensor. Dry skin. Unable to get consistent reading. A faulty sensor.
Batteries in the keypad are low or dead. Keypad has an electronic issue.
The PIN Code entered for this PIN position during Fingerprint Enrollment does not match the PIN code currently programmed in this PIN position.
Lock may already have and MRC set. MRC set is different from lock MRC.
The keypad and lock body may not be in-sync.
The biometric sensor on your keypad has failed to initialize.