Changing the master code using the biometric keypad erases the finger print identified with that combination.
My keypad says I need a key when trying to perform a management operation (78* set time, 73* set date, etc).
You have programmed the lock using a green or red key from your system software.
You are entering the wrong combination. Code enter into the lock may not be registering proper.
Cause: Incorrect Lock Type.
The blue dot reader is not plugged into the correct com port on the back of your PC. Please verify this connection is correct.
The clock chip is pre-programmed from the factory for a period of 10 years before a replacement will be needed.
Cause: A local power outage.
The lock power cable is damaged. This could be an indication that the lock has an electronic short or circuit board problem.
Problem: The LCD display reads “Lock Open” but the lock does not open. Cause: The lock itself may have a mechanical problem preventing it from opening. There is excessive bolt pressure against the locking bolt inside the safe door preventing it from retracting. The lock cable that runs from the lock body to the ECU […]
The AC plug-in cord is damaged. The AC plug-in cord is disconnected. The AC plug-in cord is defective.