Just a Call Away

We stand behind our products. And we do that with top-notch customer service. We're available to answer your questions, address any concerns or discuss possible applications. Whatever your need, we're just a call away. Our customer service and technical support teams are ready to serve you.


Contact Us

Corporate Office
One Security Drive
Nicholasville, Kentucky 40356
Phone (859) 885-9411  
Toll-free (800) 826-7652
Fax (859) 885-3063  
Toll-free fax (800) 634-4843

Mailing Address
P.O. Box 930
Nicholasville, Kentucky 40340-930

European Headquarters
Chemin du Croset 9
1024 Ecublens, Switzerland
Phone +41-21 694 34 00
Fax +41-21 694 34 09


Customer Service

S&G Customer Service/Sales department business hours are:
8am -5pm EST Monday-Friday.

If you are an S&G distributor or OEM and have questions regarding ordering S&G products, pricing, status of current orders or any other order-related topics, contact us at  (800) 826-7652   (Option 2 > Option 1).



Our Technical Support department is available:  
Monday-Friday 8am - 5pm EST.

Contacting Technical Support
To contact a Technical Support Representative, click here
If you prefer to speak with a representative, you may contact us at:
U.S.:  (800) 826-7652 (Option 2 > Option 1)
Outside U.S.: (859) 885-9411 (Option 2 > Option 1)

Can't get into your safe? Lost your combination?
S&G does not retain the combinations of safe locks. These are held by the safe manufacturer. If you have a safe equipped with an S&G lock in your home or business and have lost the combination, contact the safe manufacturer. If you do not know the safe manufacturer or are experiencing other problems, contact a local locksmith for assistance.