With the rise of stay-at-home orders, city-mandated quarantines, and curfews driven by the COVID-19 pandemic, new criminal behavior and methods of attack are expected at the ATM. During this time, fewer people are on the street, creating the seemingly opportune time to plan an attack on your ATM, which may include skimming, card entrapment, drilling, jackpotting, or even explosive attacks.
Financial industries across the globe are actively monitoring the increased security threats to the ATM, but there are additional security measure you can put in place to further protect your ATM. Whether you’re a bank or Independent ATM Deployer (IAD), below are a list of guidelines and precautionary measures to enhance the security of your ATM during the COVID-19 pandemic.
Consider removing cash from ATMs
The onset of COVID-19 has forced many retailers and banks to temporarily close their branches and lobbies, leaving many ATMs unattended. If you have an ATM in a location that is unattended, consider removing the cash from the ATM. Banks may also want to consider removing their ATMs from the network while the branch or lobby is closed to avoid unauthorized transactions from being processed.
Increase ATM Monitoring
Monitoring your ATMs can include ongoing, scheduled physical inspections, investing in remote monitoring tools, and video monitoring.
Review Current Policies
COVID-19 presents a good opportunity to review your current policies and procedures to further enhance security at your ATM.
- Audit and review your physical key management and processes.
- Reassess and strengthen your password management
- Review employee access policies to ensure only necessary people have access to the ATM.
Update your Software
Take time to ensure your software is up-to-date to help avoid technological attacks.
Consider the Physical Location of your ATM
When considering the physical location of your ATM, look for areas that will allow the ATM to be bolted to the ground and that will allow that ATM to be in clear view of video surveillance to help deter brute-force entry.
Label your ATMs
Consider placing “GPS Tracked Machine” stickers in a clearly visible location to help deter someone from stealing your ATM.
Maintain Open Communication
Open and frequent communication with the employees at each location where your ATM is located is important in helping protect against criminal activity. Creating a relationship with employees and management will encourage them to keep a watchful eye on your ATM. You can even provide pictures of the team that will most frequently be servicing the ATM.