ATM Cleaning Guidelines to Mitigate Spread of COVID-19

Posted by SG Marketing on Apr 16, 2020 3:37:02 PM


As the number of COVID-19 cases continue to rise, it is important to take necessary precautions to help mitigate the coronavirus spread by properly sanitizing your ATM.  Below is a list of safety guidelines that are meant to help combat exposure and the spread of the coronavirus through the use or maintenance and repair of ATMs.  This list was compiled by the National ATM Council, with guidance from Hyosung, Genmega, and Triton. 

  1. Document safety procedures in writing and save any communication sent to protect staff, customers, merchants, and end-users.  
  2. Always wear disposable gloves and/or use hand sanitizer for any physical contact with ATM terminals/cash. 
  3. When loading, maintaining or repairing an ATM, clean/disinfect all keypads, buttons and outer surfaces of the cash and receipt dispensers as well as any areas a customer may touch.
  4. Use proven antiviral disinfectants such as bleach or CDC regulation disinfectants/wipes that contain at least 70% isopropyl alcohol.
  5. When disinfecting/cleaning a terminal, spray a disposable wipe or paper towel with disinfectant first, then wipe the terminal in one steady direction to avoid recontamination. Let the terminal air-dry. Repeat the process a second time with new wipes and again leave surface wet in order to air-dry. 
  6. Never spray disinfectant directly into the ATM terminal or its components. 
  7. Never reuse wipes/paper towels. Dispose after every use.
  8. Post signage to inform others of the cleaning routine and efforts to keep the terminal safe and disinfected.  
  9. Instruct merchant customers to clean/disinfect ATMs, countertops and other consumer touchpoints daily such as doorknobs/POS terminals/restrooms/etc.
  10. Follow CDC guidelines to wash hands frequently with soap and water for at least 20 seconds, avoid touching the face and maintain a safe social distance (6 feet or more) from other people.


In addition to the tips listed above, it is also a good idea to check with your ATM manufacturer for additional cleaning procedures related to the specific model of your ATM.  

Topics: ATM, covid-19

Safeguarding your ATMs During the COVID-19 Pandemic

Posted by SG Marketing on Apr 13, 2020 3:28:17 PM


With the rise of stay-at-home orders, city-mandated quarantines, and curfews driven by the COVID-19 pandemic, new criminal behavior and methods of attack are expected at the ATM.  During this time, fewer people are on the street, creating the seemingly opportune time to plan an attack on your ATM, which may include skimming, card entrapment, drilling, jackpotting, or even explosive attacks. 

Financial industries across the globe are actively monitoring the increased security threats to the ATM, but there are additional security measure you can put in place to further protect your ATM.  Whether you’re a bank or Independent ATM Deployer (IAD), below are a list of guidelines and precautionary measures to enhance the security of your ATM during the COVID-19 pandemic.   

Consider removing cash from ATMs

The onset of COVID-19 has forced many retailers and banks to temporarily close their branches and lobbies, leaving many ATMs unattended.  If you have an ATM in a location that is unattended, consider removing the cash from the ATM.  Banks may also want to consider removing their ATMs from the network while the branch or lobby is closed to avoid unauthorized transactions from being processed.

Increase ATM Monitoring

Monitoring your ATMs can include ongoing, scheduled physical inspections, investing in remote monitoring tools, and video monitoring. 

Review Current Policies

COVID-19 presents a good opportunity to review your current policies and procedures to further enhance security at your ATM. 

  • Audit and review your physical key management and processes.
  • Reassess and strengthen your password management
  • Review employee access policies to ensure only necessary people have access to the ATM.

Update your Software

Take time to ensure your software is up-to-date to help avoid technological attacks.

Consider the Physical Location of your ATM

When considering the physical location of your ATM, look for areas that will allow the ATM to be bolted to the ground and that will allow that ATM to be in clear view of video surveillance to help deter brute-force entry.

Label your ATMs

Consider placing “GPS Tracked Machine” stickers in a clearly visible location to help deter someone from stealing your ATM. 

Maintain Open Communication

Open and frequent communication with the employees at each location where your ATM is located is important in helping protect against criminal activity.  Creating a relationship with employees and management will encourage them to keep a watchful eye on your ATM.  You can even provide pictures of the team that will most frequently be servicing the ATM. 

Topics: ATM, ATM Security, covid-19

Making the World More Secure During COVID-19

Posted by SG Marketing on Apr 10, 2020 9:37:22 AM


Dear Valued Customers,

As many of us are facing the challenges of operating a business through the unprecedented COVID-19 pandemic, I would like to assure you that Sargent and Greenleaf remains committed to you and your security needs.  Our dedicated teams are hard at work to ensure we’re providing the products and services you need and the support you desire. 

 Like all companies, the health and safety of our employees and customers remains a top priority.  Many of our office-based employees have successfully transitioned to a work-from-home environment, with no disruption to service levels. Our customer service and technical support teams continue to safely take service calls, keeping many government-designated “essential businesses” secure as ever.  Our manufacturing facility is fully operational, where we’ve implemented increased safety guidelines such as social distancing and elevated cleaning procedures to help promote safety and well-being.

While the way we all conduct business may be altered during this unique time, our mission to make the world more secure today and into the future remains the same.  We are working diligently to enhance processes and procedures employed within our business, allowing us to be a more innovative and responsive company.  Along with a commitment to quality, we are optimizing existing products with new features and working to bring new products to market that will raise the bar in safe security.  

As always, we remain committed to serve as a trusted partner to you and are dedicated to carrying on our 163-year legacy of product, customer, and employee excellence.  Our continued wishes go out to you and yours to stay safe and stay healthy. 


Mark LeMire
Chief Executive Officer 

Topics: covid-19

A Message to our Customers Regarding COVID-19

Posted by SG Marketing on Apr 2, 2020 6:04:02 PM


Dear Valued Customers,

As the number of confirmed Coronavirus (COVID-19) cases increases, we are actively following the guidance from leading government and health authorities to ensure we are taking the appropriate actions to prevent its spread. 

We’re prioritizing public health.

 To protect our customers, employees, and the communities where we operate, S&G is limiting public access to our facilities and restricting business travel until further notice. While we will miss seeing our customers at events and trade shows, this decision will allow us to try to keep orders on schedule and maintain business processes and service levels to support you better.

We’re enhancing digital support options.

During this time, we understand flexibility is more important than ever.  As your business adapts, we’re offering more options to support your security virtually. Your Business Development Manager will be available through video calls and will be reaching out to you to discuss any needs.  You may also reference our website for digital troubleshooting or call customer service for direct support. We can help you keep your facilities and assets secure in any circumstances.   

We’re continuing to move forward.

As our customers worldwide develop new business processes to help prevent the further spread of the COVID-19, S&G stands ready to support your evolving security needs.  Many of our customers already use our future-focused products. If you’re moving to virtual work, there may be more ways you can apply networked access control, Bluetooth access, and remote audit features. Our sales and service teams can help.

Over the next few weeks, we’ll be rolling out more tools and resources to help protect our customers. Meanwhile, please reach out to us through online tickets, calls, video conferencing, or on social media. 

It’s an honor to support you and your security.


Mark LeMire
Chief Executive Officer

Topics: covid-19

S&G Remains Fully Operational

Posted by SG Marketing on Mar 30, 2020 4:41:12 PM


Dear Valued Customers,

The COVID-19 pandemic has rapidly spread across the globe, creating uncertainty in all aspects of our lives, including the health of the global economy, and the businesses in which we operate.  As we all continue to navigate through these unique and evolving challenges, we want you to know that S&G stands ready to support your security needs.

In effort to mitigate the COVID-19 outbreak, government officials have started issuing stay-at-home orders, resulting in the mandatory closure of non-essential businesses around the world.  As a provider of security equipment to the U.S. Government and the Financial Sectors, S&G has been designated an essential business under the direction of the General Services Administration (GSA), therefore, remaining fully operational throughout the stay-at-home order. 

This designation will allow us to continue providing you with the high-quality products and services you have come to expect from S&G.  To ensure we continue aligning our production schedule to meet your needs today and in the coming months, our teams will be proactively communicating with you to understand your forecasts for the remainder of the year and how we can further assist you in this unique time.    

As always, the health and safety of our employees and customers remain a top priority.  Consequently, several enhanced health and safety precautions have been put in place as we continue to follow the guidance and recommendations from the Centers of Disease Control and Prevention (CDC) and the World Health Organization (WHO) to prevent the spread of COVID-19. 

During this time, we understand flexibility is more important than ever.  As your business adapts through these evolving challenges, our customer service team is fully equipped and available to handle any of your requests or questions.

It’s an honor to support you and your security.


Mark LeMire
Chief Executive Officer

Topics: covid-19