Problem:
I am getting an error when I try to program my lock through HTML.

Cause:
Using wrong master/supervisor code. Lock and keypad not linked properly. Incorrect lock type. Damaged or badly crimped cable causing data loss. Damaged or bad keypad.

Solution:
Confirm that you are using the correct Master/Supervisor code. Confirm that the Keypad knows what type of lock it is administrating. Lock bodies 6124/6125/Z03 are the only locks that can be used with the IP keypad. Replace Cat 5 cable going from connection box to keypad. Replace keypad.

Applicable to:
IP Keypad, LMP, Exception Reporter

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